Frequently Asked Questions
Everything you need to know about shopping with Servette Home
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for home decor items?
We offer a 30-day return policy on all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
How do I care for my Servette Home ceramic products?
To maintain the longevity of our ceramic kitchenware, we recommend hand washing with mild soap. While many items are dishwasher safe, hand washing helps preserve the vibrant glazes and intricate details.
Do you offer international shipping?
Currently, Servette Home ships primarily within the United States. We are working on expanding our carrier options to support international delivery in the near future.
What should I do if my order arrives damaged?
Since we ship fragile home goods, we take great care in packaging. If an item arrives broken, please email us a photo of the damage and your order number within 48 hours so we can send a replacement immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.